Refund policy

Refunds & Returns (UK Customers Only)

We want you to be happy with your purchase, and we follow UK consumer law to make sure everything is fair and clear.

Change of Mind Returns

If you change your mind about your order, you may return it within 14 days of receiving it.

• Items must be unused, in their original condition and packaging.
• Return postage for change‑of‑mind returns is the customer’s responsibility.
• Once we receive the item back in good condition, we will issue a refund for the product price.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or we’ve sent the wrong item, please contact us within 14 days with photos.

• We will cover the cost of return postage.
• You can choose a replacement or a full refund.

Personalised or Custom‑Made Items

Personalised or custom‑made items cannot be returned or refunded unless they arrive faulty or damaged.
Please check all personalised details carefully before placing your order.

How to Start a Return

Please email us at [your email] with:

• Your order number
• The item you’d like to return
• The reason for the return
• Photos if the item is faulty or damaged

We’ll reply with the next steps.

UK Only

At this time, we only sell and ship within the United Kingdom.
This returns policy applies to UK customers only.