Privacy policy
Last updated: 2 March 2026
NJP Pastel Art & Illustration (“we”, “us”, “our”) operates this online store and provides all related services, including the website, checkout, customer accounts, and customer support (the “Services”). We are committed to protecting your personal information and respecting your privacy.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Data Controller:
NJP Pastel Art & Illustration
30 New Buildings
Winterbourne Bassett
Swindon
SN4 9QD
United Kingdom
Email: nathan@samstables.co.uk
We are responsible for your personal information under the UK General Data Protection Regulation (“UK GDPR”).
ICO Registration:
[Insert your ICO registration number]
2. Personal Information We Collect
We collect and process the following categories of personal information:
• Contact details — name, billing and shipping address, email address, phone number.
• Order and transaction information — items purchased, payment method, order history, returns, refunds.
• Payment information — card details and payment confirmations (processed by Shopify or other payment providers; we do not store full card numbers).
• Account information — username, password, preferences.
• Communications — messages, enquiries, customer service interactions.
• Device and usage information — IP address, browser type, device identifiers, pages viewed, cookies and similar technologies.
• Marketing preferences — your choices about receiving offers and updates.
We may also receive information from:
• Shopify (store platform)
• Amazon and Etsy (when you purchase our products there)
• Payment processors
• Fulfilment partners such as Samstables Designs
• Analytics and advertising partners
3. How We Use Your Personal Information
We use your personal information for the following purposes, under the lawful bases required by UK GDPR:
Processing and fulfilling your orders
Managing payments, shipping, returns, and customer service.
Lawful basis: Contract
Operating and improving our website
Analytics, troubleshooting, performance monitoring.
Lawful basis: Legitimate interests (running and improving our business)
Sending marketing communications
Post‑purchase offers, newsletters, product updates, promotions.
Lawful basis:
• Soft opt‑in for existing customers (PECR)
• Consent for non‑customers or newsletter sign‑ups
You can unsubscribe at any time.
Preventing fraud and maintaining security
Detecting suspicious activity and protecting our website and customers.
Lawful basis: Legitimate interests; Legal obligation
Complying with legal obligations
Tax, accounting, and record‑keeping.
Lawful basis: Legal obligation
4. Sharing Your Personal Information
We share your personal information only when necessary:
Shopify
Shopify hosts our store and processes your data to provide checkout, payments, analytics, and security. Shopify may also act as a data controller for certain cross‑merchant analytics and advertising features.
Shopify’s privacy policy: https://www.shopify.com/legal/privacy
Fulfilment Partner — Samstables Designs
We share your name, address, and order details with Samstables Designs, who prints and ships certain products on our behalf. Samstables Designs is located in the UK and registered at the same address as NJP Pastel Art & Illustration.
Payment Processors
Your payment information is handled securely by third‑party payment providers (e.g., Shopify Payments, PayPal). We do not store full card details.
Sales Channels (Amazon, Etsy)
If you purchase our products on Amazon or Etsy, those platforms share order information with us so we can fulfil your order.
Service Providers
We may share information with trusted partners who help us operate our business, such as IT providers, email platforms, analytics tools, and delivery companies.
Legal Requirements
We may disclose information if required by law, to enforce our policies, or to protect our rights or the rights of others.
We do not sell your personal information.
5. Cookies and Similar Technologies
We and our partners, including Shopify, use cookies and similar technologies to operate our website and to provide a secure and personalised shopping experience.
Non‑essential cookies (analytics, personalisation, advertising) are only used if you accept them through our cookie banner.
Types of cookies we use
• Essential cookies — required for the website to function (cart, checkout, security).
• Analytics cookies — help us understand how visitors use our website.
• Personalisation cookies — remember your preferences and browsing behaviour.
• Advertising cookies — show relevant ads and measure performance.
Who sets cookies
Cookies may be set by:
• NJP Pastel Art & Illustration
• Shopify
• Analytics partners
• Advertising partners
Shopify’s cookie information: https://www.shopify.com/legal/cookies
Managing your cookie preferences
You can manage your cookie choices through our cookie banner or by adjusting your browser settings. Disabling certain cookies may affect website functionality.
6. How Long We Keep Your Information
We retain personal information only as long as necessary:
• Order information: 6 years (UK tax law)
• Customer accounts: Until you request deletion
• Marketing data: Until you unsubscribe or withdraw consent
• Customer service messages: Up to 3 years
• Analytics data: As per cookie settings and provider policies
7. Your Rights
Under UK GDPR, you have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion
• Object to processing (including marketing)
• Restrict processing
• Request data portability
• Withdraw consent at any time
To exercise your rights, contact us at nathan@samstables.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/ (ico.org.uk in Bing)
8. Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.
9. International Transfers
Your information may be transferred outside the UK. When this happens, we rely on approved safeguards such as:
• UK International Data Transfer Agreements (IDTAs)
• UK Addendum to the EU Standard Contractual Clauses
• Adequacy decisions
10. Automated Decision-Making
We do not use automated decision‑making that has legal or significant effects on you.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
NJP Pastel Art & Illustration
Email: nathan@samstables.co.uk
Address: 30 New Buildings, Winterbourne Bassett, Swindon, SN4 9QD, United Kingdom